Amazon Order Processing Services Case Study

Client’s Overview

This Australia-based client delivers women's footwear all over the world via a reputed Amazon store. By the time they hired us, they were taking care of all operations, including marketing, sales, finance management, order processing, inventory management, customer support, etc. in-house.

Project Requirements

We conducted a couple of online meetings and telephonic conversations with the clients to ascertain what exactly they expected and needed. They wanted to reduce their workload by outsourcing order processing so that the core operations could be focused with more attention. Here are the project requirements that emerged out of those discussions.

• Establishing a customer service that ensures timely execution of jobs related to order processing
• Building good relations with customers with the help of a helpful purchase process
• Services that don't attract huge costs as the budget was very limited

Challenge Analysis

In order to provide good satisfaction to the client, we needed to deliver effective solutions. This was possible only when we knew the challenges well. Here are the biggest challenges we figured out.

1. Building a team that could manage bulk orders as the client was a well-known entity and had a global presence
2. Defining a streamlined process to manage orders, initial queries, post-sales feedback, replacement, refund, etc
3. Timely processing of all orders to ensure quick delivery of products to customers

Solutions Delivered

The solutions provided to the client were designed to ensure swift order processing. Our focus was on good customer satisfaction through a process that makes their shopping experience a pleasant one. Here are the solutions offered.

1. We selected the most efficient professionals to work on this project and conducted a training session to educate them about the client and their operations
2. Some brainstorming meetings were conducted to define a process that helps accomplish orders swiftly
3. A project manager was appointed to take care of the time taken by every single order
4. The project manager was also responsible for maintaining high quality across the services being delivered

Project Outcome

Our partnership proved to be a huge success. The workload reduction improved the efficiency of the in-house staff of the client and as a result, their productivity rose. Their sales figure increased by 25% within the next four months.

You can outsource order processing of your online store to us at competitive prices. Contact us at info@amazonbacker.com for a free, custom quote.